Our Policy
Reservation, Payment & Guest Policies
By booking a property managed by Sumthin Sumthin Properties LLC, the primary guest and all occupants agree to the reservation terms, applicable rental agreement, property-specific house rules, and the policies below.
Reservations, Payments & Cancellations
For reservations booked directly with Sumthin Sumthin Properties:
- 50% of the reservation total is due at the time of booking.
- The remaining balance is due four (4) days before arrival.
- 50% of paid prepayments are refundable when a reservation is canceled at least 14 days before arrival.
- Cancellations made less than 14 days before arrival are non-refundable.
- Unless otherwise stated for a specific reservation, no separate security deposit is required.
Reservations are not considered fully confirmed until all required payments, guest information, identification, agreements, and verification requirements have been completed.
Third-Party Reservations
Reservations made through Airbnb, Vrbo, Booking.com, Google Vacation Rentals, or another third-party booking platform are also subject to the policies, payment terms, cancellation terms, refund rules, and procedures displayed by that platform at the time of booking.
When a third-party platform controls a payment, refund, cancellation, chargeback, or reservation modification, guests may be required to contact that platform’s customer support directly.
Sumthin Sumthin Properties cannot override policies, processing timelines, refund decisions, or other requirements controlled by a third-party booking platform.
Minimum Booking Age
The primary reservation holder must generally be 21 years of age or older and must provide valid government-issued identification when requested.
Guests ages 19–20 may be considered on a case-by-case basis, where permitted by law and the applicable booking platform. Additional verification requirements, fees, deposits, payment requirements, or rental conditions may apply.
The person making the reservation must remain an overnight guest for the duration of the reservation unless otherwise approved in writing.
Check-In & Check-Out
Standard check-in begins at 4:00 PM.
Standard check-out is by 11:00 AM.
Early check-in and late check-out are not guaranteed and must be approved in advance. Additional fees may apply.
Remaining at the property beyond the authorized check-out time without written approval may result in late check-out, holdover, additional nightly, cleaning, relocation, or other applicable charges.
House Rules
Every property has specific house rules based on the home, community, building, parking arrangements, amenities, and occupancy limits.
All guests, visitors, and occupants are required to follow the house rules provided for their reservation.
A violation by any member of the reservation party or an invited visitor will be treated as a violation by the primary reservation holder.
Serious or repeated violations may result in additional charges and/or termination of the reservation where permitted.
Smoking & Vaping
Smoking and vaping are prohibited inside all rental properties.
Guests must also comply with building, HOA, community, balcony, patio, and outdoor smoking restrictions applicable to the specific property.
Where a property provides a designated outdoor smoking area, smoking is permitted only in that designated location.
Evidence of unauthorized smoking, including smoke odors, ashes, burns, cigarette or cigar waste, or other related conditions, may result in additional cleaning, deodorizing, remediation, damage, or replacement charges.
Parties, Gatherings & Events
Unauthorized parties, events, gatherings, or excessive occupancy are prohibited.
Only registered guests and approved visitors may access the rental.
Events, celebrations, productions, meetings, dinners, or other gatherings requiring approval must receive written authorization from Sumthin Sumthin Properties before the event takes place.
Unauthorized events, excessive visitors, noise disturbances, or occupancy beyond the property’s limits may result in additional fees, reservation termination, and/or removal from the property where permitted.
Decorations
Guests are welcome to celebrate responsibly.
Decor purchased and installed through an approved Sumthin Sumthin Properties celebration or décor service will be handled according to the terms of that service.
Any decorations brought or installed independently by a guest must be rental-friendly, non-damaging, and completely removable.
Guests may not use materials that damage paint, walls, ceilings, furniture, flooring, fixtures, appliances, windows, doors, or other property surfaces.
All guest-provided decorations, balloons, tape, adhesive materials, confetti, signs, flowers, packaging, and related items must be completely removed before check-out.
Decor left behind or requiring additional cleaning or removal may result in an additional cleaning or damage charge.
Apartment Communities & On-Site Leasing Staff
For rentals located within apartment or residential communities, leasing office employees, leasing agents, property managers, concierge staff, and other onsite personnel are not employees or representatives of Sumthin Sumthin Properties unless specifically stated otherwise.
They are not responsible for your reservation, check-in, payments, rental questions, guest service, refunds, extensions, or booking concerns.
Guests staying with us must contact Sumthin Sumthin Properties directly for all reservation-related needs, concerns, maintenance requests, access questions, or guest-service issues.
Guests should not approach onsite leasing staff regarding the rental unless specifically instructed by us or when assistance is necessary because of an immediate safety emergency.
Occupancy & Unauthorized Guests
Only registered guests and approved visitors are permitted at the property.
Maximum overnight occupancy and visitor limits are established separately for each rental and must be followed at all times.
Guests may not transfer, assign, resell, sublease, or allow another individual to take possession of a reservation without written authorization.
The primary guest remains financially responsible for the actions of all occupants and visitors associated with the reservation.
Temporary Occupancy & Unauthorized Holdovers
Reservations are intended to provide temporary lodging for the dates specifically stated in the confirmed reservation or rental agreement.
A reservation does not grant ownership of the property or authorization to occupy the property beyond the confirmed departure date.
Unless specifically authorized in writing, guests may not:
- Remain in possession of the property beyond the approved check-out date or time.
- Change, replace, disable, or interfere with locks or access systems.
- Sublease or transfer possession of the property.
- Represent that they have ownership or continuing possessory rights to the property.
- Use the property to establish a permanent residence, legal domicile, or receive official mail without prior written authorization.
- Refuse to leave after the reservation has expired, been lawfully canceled, or been terminated in accordance with the rental agreement.
Any continued occupancy after the authorized reservation period is considered an unauthorized holdover, subject to applicable law.
Unauthorized holdovers may result in additional nightly charges, holdover charges, damages, legal expenses where recoverable, and appropriate legal action to regain possession of the property.
For extended or monthly reservations, additional agreements or requirements may apply. Nothing in these policies is intended to waive any rights or obligations that cannot legally be waived.
Rental Agreements
All reservations are subject to a rental agreement and/or booking terms, whether accepted directly through Sumthin Sumthin Properties or incorporated into the reservation through a third-party booking platform.
Completing a reservation constitutes acceptance of the applicable booking conditions, property policies, house rules, and financial obligations associated with the stay.
Property-specific terms provided before or during the reservation are incorporated into these general policies.
Damages, Excessive Cleaning & Additional Charges
Guests are responsible for damage, missing property, unauthorized use, excessive cleaning, policy violations, and other costs caused by the guest, members of their reservation, or their visitors.
Additional charges may include reasonable costs associated with:
- Property damage
- Missing items
- Excessive cleaning
- Smoking remediation
- Unauthorized pets
- Unauthorized occupants or events
- Decoration removal
- Stained or damaged linens
- Lost access devices or keys
- Rule violations
- Vendor or maintenance services required because of guest actions
Charges will be handled according to the applicable rental agreement, booking platform procedures, payment authorization, and applicable law.
Right to Refuse, Cancel or Terminate a Stay
Sumthin Sumthin Properties reserves the right, to the extent permitted by applicable law and booking-platform policies, to refuse, cancel, or terminate a reservation and require guests or visitors to leave the property when necessary to protect the property, community, other guests, ownership, or our business operations.
This may include situations involving fraud, nonpayment, false reservation information, unauthorized occupancy, parties, safety concerns, illegal activity, significant house-rule violations, threats, property damage, interference with property operations, unauthorized holdovers, or other material violations of the reservation or rental agreement.
Amounts already paid may be retained, refunded, or applied toward amounts owed in accordance with the applicable cancellation policy, rental agreement, booking-platform rules, payment-processing rules, and law.
Guest Communication
Sumthin Sumthin Properties is the primary point of contact for guests staying at properties we manage.
Questions, maintenance concerns, access issues, complaints, reservation changes, or other needs should be reported to us as soon as possible so that we have an opportunity to assist.
Failure to report an issue during the stay may limit our ability to investigate or resolve the matter while the reservation is active.
Agreement to Policies
By completing a reservation, checking into the property, or remaining at the property as an occupant or approved visitor, guests acknowledge the rules applicable to their stay and agree to comply with all applicable reservation terms and property-specific policies.